Shipping Policy
1. Order Processing
All orders are processed within 1-2 business days (excluding weekends and public holidays) after payment confirmation. During peak seasons or promotional events, processing may take up to 3 business days. You will receive an order confirmation email once your order is processed successfully.
2. Shipping Methods and Timeframes
We partner with reliable international carriers to ensure safe delivery of your denim skirts and dresses:
- Standard Shipping: 10-20 business days
- Express Shipping: 5-10 business days
- Priority Shipping: 3-7 business days
Delivery times commence from the shipment date and may vary due to customs processing.
3. Shipping Costs by Region
The following table outlines our shipping rates (in USD):
| Region | Standard | Express | Priority |
|---|---|---|---|
| Asia | $8.99 | $15.99 | $24.99 |
| North America | $12.99 | $19.99 | $29.99 |
| Europe | $11.99 | $18.99 | $27.99 |
| Australia/NZ | $13.99 | $21.99 | $31.99 |
| Other Regions | $15.99 | $24.99 | $35.99 |
Free standard shipping available for orders over $150
4. Shipping Destinations
We ship to over 120 countries worldwide. Some remote locations may have limited shipping options or require additional surcharges. Please check our website for specific country availability before ordering.
5. Order Tracking
Once your order ships, you will receive a shipping confirmation email containing your tracking number and a direct link to monitor your package’s journey in real-time through our website or the carrier’s platform.
6. Customs and Import Duties
International customers are responsible for all customs duties, import taxes, and related fees imposed by their country’s regulations. These charges are not included in our product prices or shipping costs and must be paid by the recipient upon delivery.
7. Shipping Restrictions
We cannot ship to PO boxes or military addresses. Certain countries may have restrictions on specific materials. Customers are advised to check local import regulations before placing orders.
8. Address Accuracy
Please ensure your shipping address is complete and accurate. We are not liable for delays or additional costs resulting from incorrect addresses. Address corrections after shipment may incur additional fees.
9. Multiple Item Orders
Items from the same order may ship separately if they are sourced from different warehouses. You will receive separate tracking numbers for each shipment at no additional cost.
10. Contact Information
For shipping-related inquiries:
Email: [email protected]
Response Time: Within 24 business hours
Business Hours: Monday-Friday, 9:00 AM-6:00 PM HKT