FAQ
1. What products do you specialize in?
We focus on women’s denim skirts and dresses, offering a variety of styles from casual to chic, all designed for comfort and durability.
2. Where is MERCHANT WAVE LIMITED based?
We are a Hong Kong-based global e-commerce store, shipping worldwide from our central warehouse.
3. What is your return policy?
We accept returns within 30 days for unworn items with original tags. Non-returnable items include sale products.
4. How long does shipping take?
Delivery times vary:
- Standard: 10–20 business days
- Express: 5–10 business days
- Priority: 3–7 business days
5. Do you ship internationally?
Yes, we ship globally to over 100 countries. Additional customs duties may apply depending on the destination.
6. How do I choose the right size?
Refer to our detailed size chart for each product. We recommend measuring yourself and comparing it to the chart for the best fit.
7. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express) and PayPal.
8. How can I track my order?
A tracking number will be sent to your email once your order is shipped. Use it to monitor your package’s status.
9. What if my item is damaged or defective?
Contact us within 48 hours of delivery with photos of the issue. We will assist with a replacement or refund.
10. How do I contact customer service?
Reach us at [email protected]. We respond within 24 hours on business days.
MERCHANT WAVE LIMITED – Style and Quality You Can Trust!